Refund Policy
Last updated: [DATE]
Every Nolopulse order is covered by a 90-day money-back guarantee. If it isn't right for you, you get your money back. We keep this simple on purpose — there are no conditions hidden further down this page.
What qualifies
- Any order placed directly through nolopulse.com.
- A request made within 90 days of the delivery date of the order you want refunded.
- Opened pouches are fine. We expect you to actually try it, so a used pouch is not a problem.
How to start a refund
Email support@nolopulse.com from the address you used at checkout and tell us you'd like a refund. You don't need to give a reason. We'll confirm and process it.
You do not need to ship anything back
Return shipping is not required. Please don't post the product back to us — keep it or dispose of it. There is no restocking fee.
Processing time
We approve refund requests within [REFUND_APPROVAL_WINDOW] of receiving your email. Once approved, the refund is issued to your original payment method. Your bank or card issuer typically takes [BANK_PROCESSING_TIME] to show the money back in your account.
Subscriptions
Cancelling a subscription and requesting a refund are two separate things. You can cancel future charges in one click from your account area at any time; if you also want a past order refunded, email us and we'll take care of it under this policy.
Damaged or missing orders
If your parcel arrives damaged or does not arrive at all, email us with your order number and we will replace it or refund you — your choice.