Shipping Policy

Where orders ship from

Orders are dispatched from [SHIPPING_ORIGIN]. Our company registration address is in Wyoming, which is not the same thing as the place your parcel leaves from, so we state the origin separately here.

Processing time

Orders are picked and packed within [PROCESSING_TIME] on business days. Orders placed at the weekend or on a public holiday are processed on the next business day.

Shipping methods and delivery windows

• Standard: [STANDARD_CARRIER] — estimated [STANDARD_DELIVERY_WINDOW] after dispatch
• Expedited (if available at checkout): [EXPEDITED_CARRIER] — estimated [EXPEDITED_DELIVERY_WINDOW]

Delivery windows are estimates provided by the carrier, not guarantees. Weather, customs and carrier backlogs can add time.

Shipping costs

Shipping is [SHIPPING_COST_RULE]. Any applicable cost is calculated and shown at checkout before you pay.

Countries we serve

We currently ship to [SERVED_COUNTRIES]. If your country isn't listed at checkout, we cannot ship there yet. Where duties or import taxes apply, responsibility for them is [DUTIES_RESPONSIBILITY].

Tracking your order

You'll receive a confirmation email when your order ships, containing a tracking number and link. Tracking can take up to 24 hours to update after dispatch. If you can't find the email, check your spam folder or email support@nolopulse.com.

Lost, delayed or damaged parcels

If tracking hasn't moved for [STALLED_TRACKING_WINDOW], or your parcel arrives damaged, email us with your order number. We'll open a carrier enquiry and either replace the order or refund you — you choose. You don't need to chase the carrier yourself.

Incorrect addresses

If an order is returned to us because of an incomplete or incorrect address, we'll contact you and reship it once the address is corrected. Any additional carrier charge is [RESHIP_COST_RULE].